Return Policy
Returns & Refund Policy
At WareBay, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
1. Return Window
Most items can be returned within 30 days of delivery or pickup.
To be eligible for a return, items must be:
- Unused and in original condition
- Returned with original packaging and accessories
- Free from damage caused after delivery or pickup
2. Return Address
Our primary return address is:
WareBay Returns
EFNJ01
600 Ridge Road Piscataway NJ 08854
626-693-1795
Monday to Friday 9:00~17:00
Please do not return any item without contacting our customer support team first.
As we operate multiple fulfillment and return facilities, the correct return address may vary depending on the product purchased and your location. Before returning any item, please contact us at support@warebay.com to obtain return authorization and the correct return address.
Returns sent to an unauthorized address may experience delays or may not be eligible for processing.
3. Non-Returnable Items
The following items are not eligible for return:
- Customized or special-order products
- Items without original packaging (unless arrived damaged)
- Gift cards
4. Damaged or Incorrect Items (Free Returns)
Please inspect your order upon delivery or pickup. If your item arrives damaged, defective, missing, or incorrect, contact us within 48 hours at support@warebay.com and include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
For all verified damaged or defective items, WareBay will bear 100% of the return shipping costs and provide a free prepaid return label. After review, we will provide a replacement or a full refund.
5. Return Shipping & Fees
- Non-defective returns (e.g., buyer's remorse, wrong size/color ordered): Customers are responsible for the return shipping costs.
- Restocking fees: We do not charge any restocking fees for standard returns.
- Original shipping, delivery, assembly, or expedited service fees are non-refundable.
6. Pickup Orders
- Pickup orders should be inspected before leaving the pickup location whenever possible.
- Orders not picked up within the designated pickup period may be canceled. If additional handling or storage costs apply, customers will be notified before any charges are assessed.
7. Order Cancellations
- Orders may only be canceled before processing or shipment preparation begins.
- Custom or special-order items may not be eligible for cancellation once confirmed.
8. Refund Approval
Once your refund request is approved, we will process the refund within 2 business days. The refund will be issued back to your original payment method.
Refund Processing Time
After the refund is processed, please allow 3–5 business days for your bank or payment provider to complete the transaction and reflect the refund in your account. If you have not received your refund after this timeframe, please contact us at support@warebay.com for assistance.
After the refund is processed, please allow 3–5 business days for your bank or payment provider to complete the transaction and reflect the refund in your account. If you have not received your refund after this timeframe, please contact us at support@warebay.com for assistance.
9. How to Start a Return
To request a return, please contact our customer support team first:
Customer Support Email: support@warebay.com
Please include your order number and reason for return in your message. If your return is accepted, we will send you a return authorization, a prepaid return shipping label (if applicable), and the correct return address instructions via email.
Important: Do not send your purchase back to the original shipping address on the package. All returns must be shipped to the designated return address provided in your return authorization email. Items sent back without first requesting a return will not be accepted.
10.Customer Satisfaction
At WareBay, we are committed to providing transparent policies and responsive customer support. If you have any questions regarding returns, refunds, or order issues, please contact us and our team will work with you to find an appropriate solution.