Support
Support
How can we help?
Need help with an order, pickup, delivery, return, or product question?
Our team is here to support you.
At WareBay, we work to make buying from warehouse inventory simple, transparent, and efficient. If you need assistance before or after your order, we’re ready to help.
Contact us at:
team@warebay.com
Quick Help
Order Support
Need help with an existing order?
We can help with:
- order status
- delivery updates
- pickup instructions
- cancellations
- damaged or incorrect items
- return requests
Pickup Support
If your order is marked for warehouse pickup, we can help with:
- pickup location details
- pickup timing
- required pickup information
- missed pickup questions
- hold period questions
Please make sure to bring your order confirmation and a valid photo ID if required.
Delivery Support
Questions about shipping or delivery?
We can help with:
- delivery timing
- address updates
- missed delivery issues
- large-item delivery questions
- delivery-related damage reports
Please note that delivery windows are estimates and may vary depending on inventory location, carrier scheduling, and product type.
Returns and Refunds
Need to start a return or report an issue?
For the fastest support, please include:
- your order number
- the item name
- the reason for the request
- photos, if the item is damaged, defective, or incorrect
You can review our full Return Policy for more details on eligibility, timeframes, and exceptions.
Product Questions
Need help before placing an order?
We can assist with:
- product availability
- pickup eligibility
- delivery options
- order quantities
- general product questions
Because WareBay works with warehouse-based inventory, product availability and fulfillment options may vary by item and location.
Contact Us
Email Support
We aim to respond as quickly as possible during normal business hours.
Frequently Asked Questions
Where is my order?
If you have already placed an order, please contact us at team@warebay.com with your order number and we’ll help check the latest status.
How does warehouse pickup work?
If your item is eligible for pickup, you will receive pickup instructions after your order is ready. Pickup availability may vary by product and location.
How long will WareBay hold my pickup order?
Unless otherwise stated, pickup orders are generally held for up to 5 business days after the first available pickup date.
Can I change or cancel my order?
We may be able to help if the order has not yet entered processing or fulfillment. Contact us as soon as possible.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery or pickup and include your order number and photos if possible.
Do you support bulk or business orders?
Yes. WareBay supports both consumer purchases and certain business or bulk buying needs, depending on product availability and order size.
Before You Contact Us
To help us assist you faster, please include:
- your full name
- your order number
- the email used for the order
- the item name
- a short description of the issue
- photos, if relevant
Our Goal
We believe support should be as straightforward as buying.
That means giving customers clear answers, practical help, and a smoother experience from warehouse to home.